Mackay Cycles Privacy Policy
Privacy Policy – Mackay Cycles
Quick Summary
- We respect your privacy and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
- Your information is used only to process orders, communicate with you, and improve our services.
- We do not sell or rent your personal information to third parties.
- You may request access to or correction of your information at any time.
- Cookies and analytics tools are used to improve website performance and user experience.
- Questions or complaints can be sent to kyle@mackaycycles.com.au or by calling (07) 4999 9474 / 0432 000 162 .
1. Introduction
Mackay Cycles Pty Ltd (“Mackay Cycles”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or otherwise interact with us.
2. What Information We Collect
The type of information we collect depends on your interactions with us. It may include:
- Full name, address, email address, and telephone number
- Date of birth and gender (where relevant to a purchase or service)
- Payment information (processed securely via Shopify’s payment gateway)
- Device and browser data such as IP address, cookies, and analytics information
- Purchase and service history
- Feedback, reviews, and communication records with our team
We may also collect limited information about your location (e.g., for delivery or event participation) and cycling interests to improve our customer experience.
3. How We Collect Personal Information
We collect personal information directly from you when you:
- Purchase or order products in-store or online
- Create an account or register for a service
- Subscribe to our newsletter or marketing communications
- Contact us by phone, text, email, or in person
- Enter a promotion, event, or sponsorship program
- Interact with our website or social-media pages
We may also use cookies and analytics tools (e.g., Google Analytics, Shopify Analytics) to collect information automatically about how our site is used. You can disable cookies in your browser settings, though some site features may not function correctly.
4. Why We Collect and Use Your Information
We collect personal information to:
- Process and deliver your orders
- Communicate with you regarding orders, enquiries, and events
- Provide after-sales service, warranties, and support
- Send updates, promotions, or offers (if you have opted in)
- Improve our website, products, and customer experience
- Comply with our legal obligations
5. Disclosure of Personal Information
We may disclose your personal information to trusted third parties only where necessary to provide our services, including:
- Couriers and freight providers for order delivery
- Payment processors and banking institutions
- IT, web-hosting, and marketing service providers (such as Shopify or email platforms)
- Regulatory or law-enforcement bodies where required by law
We do not sell or rent your personal information to third parties for marketing purposes.
6. Security of Personal Information
We take reasonable technical and organisational measures to protect your personal information from misuse, loss, and unauthorised access or disclosure. These measures include:
- Secure servers and password-protected systems
- SSL encryption for all online transactions
- Restricted access to personal data by authorised staff only
Despite our efforts, no data transmission over the Internet is completely secure. We encourage you to contact us directly rather than sending sensitive information (e.g., credit-card details) by email.
7. Access and Correction
You may request access to or correction of the personal information we hold about you by contacting us at the details below. We will respond within a reasonable timeframe and may charge a small administrative fee if significant retrieval effort is required.
If we refuse access or correction (for example, where release would impact another person’s privacy), we will provide written reasons for the decision.
8. Cookies and Analytics
Our website uses cookies to improve your browsing experience, maintain your shopping cart, and analyse website traffic. By using our site, you consent to the use of cookies in accordance with this Privacy Policy.
You can disable cookies in your browser, though some functions (e.g., checkout) may not work properly. We also use third-party analytics tools to collect anonymous usage statistics to help improve our site and marketing performance.
9. Third-Party Websites
Our website and communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any personal information.
10. Making a Complaint
If you have a concern or complaint about how we have handled your personal information, please contact us using the details below and include as much information as possible.
We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
11. Contact Details
For privacy enquiries, access or correction requests, or complaints, please contact our Privacy Representative:
Email: kyle@mackaycycles.com.au
Phone: (07) 4999 9474
Mobile: 0432 000 162
Address: Mackay Cycles, 7/8–14 Centurion Drive, City Gates, Mackay QLD 4740
12. Updates to this Privacy Policy
This Privacy Policy was last updated in November 2025. We may update this Policy periodically to reflect changes in our practices or legal obligations. The latest version will always be available on our website. Your continued use of our website or services after an update constitutes your acceptance of the revised terms.